QUALITY AND CHAIN OF CUSTODY (COC) POLICY
- Know and satisfy customer requirements, in view of establishing close relationships of trust;
- Promote the participation, communication and involvement of all interested parties in order to effectively respond to market demands and continually improve the company and products;
- Commitment to continuous improvement of the quality management system;
- Continuously improve products and services with a view to sustained development and in compliance with legal, customer and management system requirements and basic work requirements of FSC and PEFC;
- Reject any form of child labor, forced labor and exploitation;
- Ensure that there is no discrimination at work and occupation and that there is respect for freedom of association and the effective right to collective bargaining;
- Promote the sustainable use of natural resources and the consumption of wood from sustainable and responsible forest management, according to FSC and PEFC standards;
- Commitment to support fiber tests and transactions verification, conducted by the certifying body and the Assurance Services International, delivering, upon request, FSC transactions data, samples and specimens of materials and products, as well as species composition information for verification.