What is the Whistleblowing Channel?
The Whistleblowing Channel of Ibero Massa Florestal, S.A. allows employees, service providers, contractors, suppliers, customers, and other stakeholders to report, with complete impartiality and confidence, facts or grounded suspicions concerning ethics, human and labour rights, safety, the environment, or fraud.
In compliance with Portuguese Law No. 93/2021 and the GDPR, this procedure ensures absolute confidentiality, accepts anonymous reports, and guarantees that any reporting person acting in good faith is fully protected against retaliation.
How the Process Works
Receipt & Registration
The message is securely received and assigned a unique, confidential reference tracking number.
Acknowledgment within 7 Days
Within 7 working days, the sender is formally notified of the safe receipt of the report.
Independent Assessment
An impartial investigation is conducted with zero conflict of interest and strict data preservation.
Resolution & Feedback
Reasoned conclusion and communication of remedial measures within the legal deadline of up to 3 months.
Commitment to Confidentiality
Cases are handled with strict segregation of duties and access limited solely to authorised personnel.
How to Submit a Report
You may use either of the following dedicated communication channels:
Dedicated Email
Send an email setting out the facts, dates, and any supporting information to:
Confidential Postal Mail
Send an unsigned or signed letter in a sealed envelope marked «Confidential — Whistleblowing Channel» to:
Rua Manuel Oliveira Borges, nº 75
3720-584 Avenal UL – Oliveira de Azeméis, Portugal
